Terms & Conditions

ExpatCleaners is a sole proprietorship operated by Yuri Kisman, registered with the Dutch Chamber of Commerce (KvK) under number 94002185, BTW NL005057342B81, based in Amsterdam, the Netherlands.

Contact: hello@expat-cleaners.com · WhatsApp +31 6 44 68 38 37

Throughout these terms, “we”, “us” and “ExpatCleaners” refer to the business above. “You” and “Client” refer to the person making the booking.

We arrange residential and small commercial cleaning services in Amsterdam. The actual cleaning is carried out either by cleaners we directly engage, or by a qualified cleaning company we subcontract to. In all cases ExpatCleaners is your point of contact and is responsible for the result.

3.1 A booking becomes a binding agreement once we confirm it in writing — by WhatsApp, email, or via our online booking flow with payment confirmed.

3.2 The price shown in our booking flow is an estimate based on home size, number of rooms, and the services you select. The final amount is calculated on the time we actually work, plus any agreed add-ons.

3.3 Before the first clean we ask you to share: full address, access instructions, key arrangements, household specifics (pets, allergies, fragile or valuable items), and any preferences. Incomplete information may affect the result and the time required.

4.1 All prices on our website and in our booking flow are in euros and include 21% Dutch VAT (BTW), unless explicitly stated otherwise.

4.2 Hourly rates apply to time worked at your location, rounded to the nearest 15 minutes with a minimum visit duration as stated for each service.

4.3We may adjust our rates with at least 30 days’ written notice. Recurring clients are not affected mid-cycle by adjustments — new rates apply from the next billing period after the notice.

4.4 Optional add-ons (such as inside-oven cleaning, balcony, ironing) are charged in addition to the hourly rate. Add-on prices are listed in our booking flow.

5.1 For one-off bookings, payment is made online via Mollie at the time of booking, or by bank transfer within 14 days after the clean if agreed in advance.

5.2 For recurring bookings (weekly, biweekly, monthly), we send an invoice after each clean or monthly, payable within 14 days.

5.3 If the actual time worked differs from the estimate, we adjust the final invoice accordingly and inform you before charging. We never charge more than 25% above the original estimate without your explicit agreement.

5.4 Late payments incur statutory interest under Dutch law (wettelijke rente) plus collection costs in accordance with the Dutch Consumer Collection Costs Act (Wet incassokosten).

6.1 You may cancel or reschedule a booked clean free of charge up to 48 hours before the agreed start time.

6.2 Cancellation or rescheduling between 48 and 24 hours before the start time: 50% of the estimated price is charged.

6.3 Cancellation or rescheduling within 24 hours, or inability for our cleaner to access the home at the agreed time: 100% of the estimated price is charged.

6.4Recurring bookings can be paused or cancelled at any time with 14 days’ written notice (WhatsApp or email). No early-termination fee applies.

6.5 If we have to cancel — for example due to cleaner illness without short-term replacement, extreme weather, or other circumstances beyond our control — we inform you as soon as possible and reschedule without charge.

7.1 Under Dutch and EU consumer law, consumers have a 14-day right of withdrawal for services booked at a distance. By requesting that the cleaning is carried out within 14 days of booking, you expressly agree that you waive this right of withdrawal once the service has been fully performed (Article 6:230p sub d Dutch Civil Code).

7.2 If the cleaning has not yet started, you may withdraw within 14 days at no cost. If the cleaning has started but is not complete, you owe a proportional amount for the work already done.

8.1 We commit to delivering high-quality cleaning, on time, by trained cleaners using safe, effective products.

8.2 Where requested, we use organic, plant-derived cleaning products. If you have specific allergies or product preferences, please tell us in advance.

8.3 We may rotate cleaners when operationally necessary (illness, holidays, scheduling). Recurring clients receive a regular cleaner wherever practical.

8.4 You agree to provide a safe working environment: working ventilation, water and electricity, no aggressive pets unattended in the working area, and access to the rooms to be cleaned.

9.1 If you are not satisfied, please tell us within 24 hours after the clean, by WhatsApp or email, with a brief description and (where possible) photographs.

9.2 We will offer a free re-clean of the affected areas within 48 hours of a justified complaint. While we are willing and able to re-clean, no other right to refund or discount applies.

9.3 Complaints made later than 24 hours are not accepted, except for damage that could not reasonably have been discovered earlier (such as concealed water leaks).

10.1 We are liable only for direct damage caused by an attributable failure on our part.

10.2 Our liability in any case is limited to the amount paid out in the relevant case under our business liability insurance (AVB), plus the deductible. If for any reason no insurance payout is made, our liability is limited to the invoiced amount of the three months preceding the incident, with an absolute maximum of € 2,500.

10.3 We are not liable for: (a) damage to fragile, antique, or particularly valuable items not disclosed to us in writing in advance; (b) damage caused by defects in the home or its installations (e.g. failing taps, weak shelves, loose tiles); (c) indirect or consequential damage, lost profit, or non-material damage; (d) any damage where you have failed to provide a safe working environment.

10.4 Please disclose, before the clean, any items requiring special care, and store irreplaceable valuables securely.

11.1 Where you provide us with keys, we store them numbered and separately from address data.

11.2 We are not liable for the loss or damage of keys, except in cases of intent or gross negligence on our part.

11.3 You are responsible for ensuring access at the agreed time. If access is not possible, the booking is treated under article 6.3.

Our cleaners, employees and subcontractors are bound to strict confidentiality regarding everything they observe in and around your home. This obligation continues after the end of our agreement.

Personal data is processed in accordance with the GDPR and our Privacy Statement, available at expat-cleaners.com/privacy.

We are not liable for failure to perform when prevented by force majeure, including without limitation: cleaner illness without short-term replacement, extreme weather, public health emergencies, transport disruption, or government measures. In such cases we reschedule at the earliest reasonable opportunity, at no extra charge.

We may update these terms from time to time. The version effective on the date you make a booking applies to that booking. Significant changes to recurring agreements will be communicated to you with at least 30 days’ notice.

16.1 Dutch law applies exclusively to all our agreements.

16.2 Disputes that cannot be resolved between us are submitted exclusively to the competent court in Amsterdam.

16.3Consumers have the right to refer cross-border online disputes to the European Commission’s Online Dispute Resolution platform: ec.europa.eu/consumers/odr.